Ticket management system is very essential to provide a better and effective support to your Subscriber’s. Tickets are very useful to organize, prioritize, analyze and archive Subscribers inquiries for easy access at any time. It helps to control and supervise the complete life cycle of every email and inquiry.
The Ticket System allows Subscribers to create a new ticket or setup email-to-ticket integration to easily track the tickets. The Ticket System eliminates email mess. Subscriber’s emails can quickly accumulate into bulk mails, thus raising a ticket and stacking every Subscriber inquiry into one place so that help desk agents can pool resources & respond to Subscribers in less time. Subscriber inquiries start as open tickets and are assigned to an available help desk agent. It enables to keep a database of every Subscriber’s tickets and givens an access to old tickets which can be exported to any formats for your records. You can also view reports to track trends in ticket data.
Ticket management helps you instantly turn emails, live chat, and calls into service requests. It allows you to prioritize and track your Subscribers support requests, increase agent productivity, and ensure better Customer service. Ticket management system allows business to be open and provide customer service 24/7/365.