A Very Unique and Comprehensive web-based Customer Relationship management software which helps your business to manage subscribers across the globe in a single platform, UniCRM provides a complete 360 Degree view of Subscribers interaction, easy to use, yet an robust and powerful application to automate your business with the latest features. UniCRM can be very easily integrated with Subscriber Management System. A comprehensive solution for Cable TV, Pay TV, DTH/Satellite and MSO for Managing Their Subscriber’s
Customer’s lifecycle starts from sales, UniCRM has one of the most unique sales and marketing modules, it helps the company to make sales and marketing strategies, Business owners can view the performance details of all the executives working under sales and marketing department. Lead generation, follow up’s, Call back schedules can be easily managed.
UniCRM is more than a Customer Relationship Management solution, it grows interactions amongst the constituent of the company, Knowledge base management helps support agents to resolve the issues in a better and faster way. VOIP enabled services with UniCRM helps companies to Manage call flows, call recordings, outbound and inbound calls.
UniCRM provides a centralized data storage, it ease the access to the subscribers database for business owners to know more about the Subscribers Activities, Interactions, Likes and dislikes, UniCRM helps Business owners in decision and strategy making to grow business and retain customers, UniCRM gives a platform to build up strong relationship between companies and subscribers, Profitable returns can be very easily achieved of the investments by providing Excellent support to the customer with their day to day problems via UniCRM.
UniCRM helps converting Potential Customer as their new subscribers and the existing one into a lifelong subscriber, UniCRM provides a very simple yet powerful platform to make a healthy relationship with the existing subscribers, Companies can easily adopt UniCRM as an effective tool to manage a life-cycle of a Subscriber.
UniCRM provides a very robust platform for managing support tickets. Subscriber may connect with companies for the resolution of the problems they are facing via email, phone or live chat, UniCRM helps companies to support Subscribers in all means, Customer support or after sales support is the major area where companies tries to build up in an efficient way.